What is Robotic Process Automation?

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software. Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform a wide range of defined actions. But software robots can do it faster and more consistently than people, without the need to get up and stretch or take a coffee break.

  • uipath
  • automation-anywhere
  • blueprism
  • microsoft-power-automate
  • openbots

What can robotic process automation do for me?

Transform complex processes that are essential to your business to bring real digital transformation to your organization, regardless of your industry. RPA manages the repetitive processes that keep your business in motion so that you can optimize resources, reduce mistakes, and save valuable time.



Automate complicated, time-consuming processes at your financial institution like compliance reporting, account closures, and loan bundling.


Mortgage Processing

Reduce the time from application to close. Use bots to connect legacy and modern applications and automatically create, update, retrieve, and archive loan documents.



Bring together disparate systems to automate high-volume processes like claims processing, patient record transfers, billing, and appointment scheduling.


Accounts Payable

Transform AP processes with automated invoice processing, account reconciliation, late payment notifications, and auto-generated regulatory reports.


Human Resources (HR)

Integrate with ADP, Kronos, PeopleSoft, Active Directory, and more, to automate processes like on and offboarding, payroll, report generation, and workforce management.


User Provisioning

Easily provision users on various applications like Microsoft Active Directory, Exchange, SharePoint, and more, to streamline the creation and management of user accounts.


Automation can be applied to...


of manufacturing tasks


of banking, financial services, and
insurance processes


of healthcare and social services


Frequently asked questions about Robotic Process Automation(RPA)

What Is RPA?

RPA, or robotic process automation, delivers new levels of efficiency by using software to perform tedious and repetitive tasks normally done by humans. With this digital workforce carrying out their instructions, humans are free to focus on higher value tasks, such as engaging with customers. RPA works best for high volume task workflows with highly defined, rules-based processes and clear endpoints.

These robots interact with software interfaces as a human would and bring multiple potential benefits to business users. Costly errors and typos that create confusion are easy to eliminate with bots that always enter data correctly. Optimized and scaled RPA can reduce business operating costs and open the door to more advanced intelligent automation solutions as your business gains experience.

Which Tasks Are Suitable for RPA?

Any task that is repetitive, rules-based and takes place within typically static frameworks (such as software or a website with a format that rarely changes) is a candidate for RPA. If a worker can easily break down their process into a series of steps involving software interactions, you can probably build a robot to replicate that Suitable for RPA?

When Is RPA Not the Right Choice?

RPA robots don’t make decisions; they follow rules. If the rules break or bend, bots break down, too. Tasks that require complex decision-making and the ability to handle exceptions aren’t ideal for RPA. However, they can be suitable for other forms of automation through a comprehensive intelligent automation platform.

Are RPA and AI the Same?

No: Artificial intelligence and machine learning are separate but adjacent technologies to RPA. Some forms of business automation, such as conversational chatbots, blend elements of RPA with AI. However, even those use cases represent the intersection of technologies working together, not necessarily AI-powered RPA.

Where Does RPA Fit Into Intelligent Automation?

Think of RPA as a foundation for intelligent automation. Robots can often represent an easy pathway to initial automation “wins” through a low barrier to entry. As you integrate RPA into your organization, the integration may reveal shortcomings in processes that you weren’t aware of previously. That revelation can start the process of your business embracing additional intelligent automation tools and the transformation of how you do business. At AiCdoerz, we call this breakthrough in true digital transformation “working like tomorrow,” where companies begin to use automation to work smarter across the entire organization.

What Causes RPA Deployments to Fail?

There are many common reasons why an RPA deployment fails. Lack of sufficient buy-in from key business stakeholders and participants due to a poor understanding of RPA’s benefits is one frequent reason for failure. Choosing the wrong platform, an error-prone bot development process and poor post-deployment oversight can all lead to undesirable outcomes.

Can RPA Function at Scale?

Yes, but it is a challenge for many businesses. A robust RPA platform that streamlines every step, from process discovery and bot building to performance oversight and review, will contribute to more robust opportunities for scale. Remember that if a task seems too big for RPA, there are other options.

Does RPA Fully Replace Human Workers?

No—in fact, RPA functions at its best when it works alongside humans to empower workers to deliver more high-value work. A common RPA use case is automatically fetching customer account data so that customer service representatives can efficiently help a larger number of clients. RPA hasn’t replaced the rep in this example. Instead, it has taken over less-valuable but still fundamental duties.

How Do I Get Started With RPA?

Deploying RPA always starts with identifying automation opportunities and educating your colleagues on the benefits of such an investment. When a project gets the greenlight, a multi-stage lifecycle process combined with the right platform choices will allow you to launch your first bot within weeks or months.